Privacy Policy
Last Updated: 15.05.23
This Privacy Policy outlines how New Horizon Digital ("we," "us," or "our") collects, uses, discloses, and protects the personal information of our customers ("you" or "your") when you use our SaaS Marketing Software. We are committed to protecting your privacy and ensuring the security of your data. Please read this Privacy Policy carefully to understand how we handle your personal information.
1) Information We Collect
1.1 Personal Information
We may collect certain personal information about you when you use our SaaS Marketing Software, including but not limited to:
- Contact information (e.g., name, email address, phone number)
-Billing and payment information
-User-generated content (e.g., emails, social media posts)
-Integration data (e.g., Stripe, Quickbook, Facebook, Instagram, Google My Business, Paid Ad account platforms)
-Login credentials and two-factor authentication information
1.2 Usage Information
We may collect certain non-personal information automatically when you interact with our SaaS Marketing Software, including but not limited to:
- Log files
-IP addresses
-Device information (e.g., browser type, operating system)
-Usage data (e.g., pages visited, features used)
2) Use of Personal Information
2.1 Provision of Services
To provide you with access to and usage of our SaaS Marketing Software, including CRM, Email and Social Media integration, and integration with third-party platforms.
2.2 Communication
To communicate with you regarding your use of our SaaS Marketing Software, respond to your enquiries, provide customer support, and send important notices, such as updates or changes to our services or policies.
2.3 Billing and Account Management
To process payments, manage your account, and provide you with billing-related information.
2.4 Improvement and Customization
To analyze usage patterns, improve our services, develop new features, and customize your experience with our SaaS Marketing Software.
2.5 Security
To maintain the security and integrity of our SaaS Marketing Software and protect against unauthorized access or use.
3) Data Access and Sharing
3.1 Third-Party Integrations
We integrate with third-party platforms such as Stripe, Quickbook, Facebook, Instagram, Google My Business, and Paid Ad account platforms to provide enhanced functionality. We may access and process your data from these integrations solely for the purpose of providing the requested services, and we will not use this data for any other purposes.
3.2 Service Providers
We may engage trusted third-party service providers to perform various business functions on our behalf, such as payment processing, data storage, hosting, and analytics. These service providers have access to your personal information only as necessary to perform their functions and are obligated to maintain the confidentiality and security of your data.
3.3 Legal Compliance and Protection
We may access, use, preserve, or disclose your personal information if we have a good faith belief that it is reasonably necessary to: (a) comply with applicable laws, regulations, legal processes, or governmental requests; (b) enforce our Terms of Service or other agreements; (c) detect, prevent, or address fraud, security, or technical issues; or (d) protect the rights, property, or safety of New Horizon Digital, our users, or the public.
3.3 Legal Compliance and Protection
We may access, use, preserve, or disclose your personal information if we have a good faith belief that it is reasonably necessary to: (a) comply with applicable laws, regulations, legal processes, or governmental requests; (b) enforce our Terms of Service or other agreements; (c) detect, prevent, or address fraud, security, or technical issues; or (d) protect the rights, property, or safety of New Horizon Digital, our users, or the public.
4) Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed for these purposes.
5) Your Rights and Choices
5.1 Access and Correction
You have the right to access and correct your personal information stored by us. You may review and update your information by logging into your account or by contacting us using the information provided at the end of this Privacy Policy.
5.2 Opt-Out
You may choose to opt-out of receiving certain communications from us, such as promotional emails or newsletters. You can unsubscribe from these communications by following the instructions provided in the email or by contacting us.
5.3 Data Portability
Upon request, we will provide you with a copy of your personal information in a commonly used electronic format, to the extent feasible and required by applicable law.
5.4 Data Erasure
You may request the deletion of your personal information held by us. However, please note that certain information may be retained for legitimate business purposes or as required by law.
6) Data Security
We employ reasonable technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, and destruction. We implement industry-standard security practices, such as two-factor authentication, to protect your data. However, please understand that no security measure is perfect or impenetrable, and we cannot guarantee the absolute security of your information.
7) Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
8) Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. Your continued use of our SaaS Marketing Software after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
9) Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Dive RAID UK & Malta
Email: infp (@) diveraiduk.com
Phone: +44 (0) 191 432 4644
Please note that any request related to your personal information or privacy should be sent to us using the contact details provided above.
10) Governing Law & Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
RAID UK & MALTA
Our focus is to bring positive change to the scuba and freediving industries. Safe, inclusive, no shortcuts: a thoroughly modern approach… The RAID Way™
RAID is a fast growing, modern, energized diver training agency. We aren’t distracted by anything else than delivering and supporting dive training.
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